How to make a booking
Rental Process
(A) Booking and Reservations
All rental bookings must be made through our website. Upon booking, you will
receive a confirmation email with the details of your rental, including the rental
period, dress selected, and the rental fee. Bookings are confirmed once
payment has been received, subject to the availability of the dress.
We offer postal and local pickup rentals. Postal orders cover most regions in
New Zealand. Pickup is limited to the Gisborne Region between our working
days Monday, Tuesday, Wednesday, Thursday, Friday not including Public
Holidays (“Working Day”). For this option select pickup at checkout.
(B) Availability of Dresses
Availability of dresses is subject to prior rental bookings and internal
availability checks. We make every effort to provide accurate availability on
our website; however, dresses may be unavailable due to maintenance,
damage, or other unforeseen circumstances. In such cases, we will inform
you promptly and offer alternative options or a full refund if a suitable
alternative cannot be found.
Rental Duration
The rental duration is subject to the selected period by the renter. The renter may
choose a rental period for the dress at the time of booking. Our standard rental
periods are as follows:
(A) Standard rental: 1–2 days
(B) Long-term rental: 3–7 days
You may select the period that best suits your needs. For all local pickup rentals the
garment must be returned on the next working day.
Selecting a timeframe for Orders
On our booking Calendar, you have the option to choose either a Standard or long
term rental duration (this will also be subject to other booked periods).
(A) Booking day:
Please ensure that you book for the day that you are wearing the item (“Event
date”). If you are leaving a day before your event, please select that day. All
rentals must be booked within 3 working days of the time you create the
booking.
(1) Example 1: I have an event on Thursday 20 th , I wont be travelling and I
want a standard rental, I will select Thursday 20 th as the booking day but I
must have made this booking by Tuesday 12PM. I will Return this rental to
the post by Friday 4PM.
(2) Example 2: I have an event on Friday the 21 st , but the event is in Auckland
and I will be travelling on the Thursday and I want a standard rental. I will
select the day before Thursday 20 th so that my garment arrived on the day
I travel. I will return this rental to the post by Monday 4PM.
(B) Return day:
All standard Rentals on Monday, Tuesday, Wednesday, Thursday must be
returned the next working day.
All Standard Rentals on Friday, Saturday, Sunday Must be Returned by the
following Monday 4PM.
(1) Weekday Rental Example: My Event was on a Tuesday, I had a standard rental duration, so I must
return the item to the post by Wednesday 4PM.
(2) Weekend Rental Example:
My event was on Friday, I had a standard rental duration, I must return
the item by Monday 4PM.
(3) Pickup Rental Example:
I have an event on a Tuesday, I have a standard rental duration. I must
return the item the next working day by 4PM.